NDIS Service Agreements: Your Complete Guide to Protecting Your Rights & Supports
Introduction
If you’re using your NDIS funding to pay for supports, having a clear and well-structured service agreement is essential. Not only does it protect your rights, but it also ensures you and your provider know exactly what has been agreed upon. In this guide, we’ll explain what an NDIS service agreement is, why it matters, and how to create one that works for you.
What is an NDIS Service Agreement?
An NDIS service agreement is a contract between you and your service provider. It outlines the supports you will receive, how they will be delivered, and the responsibilities of both parties.
These agreements are covered under Australian Consumer Law, meaning they are legally enforceable.
The NDIA recommends having a written service agreement to avoid misunderstandings and provide a clear reference if disputes arise.
When is a Service Agreement Required?
While the NDIA encourages written service agreements for all supports, they are mandatory for:
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Specialist Disability Accommodation (SDA) supports.
For other supports, a written agreement is optional but highly recommended.
Why You Need a Written Service Agreement
A written service agreement offers:
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Clarity on what supports will be provided.
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Protection under Australian Consumer Law.
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A reference point in case of disputes.
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Peace of mind knowing everyone understands their obligations.
How to Make a Service Agreement
Creating a service agreement is a negotiation between you and your provider. You can ask a family member, friend, or support coordinator to help.
Your provider might offer a standard agreement template, or you can write your own. They must also explain it in a way you understand, including using your preferred language or communication method.
Key Points to Include in a Service Agreement
When negotiating your service agreement, make sure it covers:
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Supports Provided – Clearly list the type and amount of supports.
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Costs – State all fees and charges upfront.
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Provider Responsibilities – Outline what the provider will do.
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Your Responsibilities – Outline your role in the arrangement.
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Agreement Length & Changes – Include start and end dates, plus change procedures.
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Dispute Resolution – Detail the steps to resolve disagreements.
The NDIA provides helpful resources, such as:
Your Rights and Compliance
The NDIA may review service agreements as part of compliance checks to ensure providers deliver exactly what has been agreed.
If you have concerns about a provider, you can contact:
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NDIS Quality and Safeguards Commission – Regulates providers.
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Australian Competition and Consumer Commission (ACCC) – Provides information about contracts and consumer rights.
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Australian Taxation Office (ATO) – Offers details on GST and NDIS supports.
Final Thoughts
A well-prepared service agreement is your safety net in the NDIS. It ensures everyone is on the same page, prevents misunderstandings, and safeguards your funding. Take the time to review it, ask questions, and get help if you need it.
If you would like further assistance with understanding your plan get in touch with our team at Complete Money Management on 1300 161 4892